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đź“Ť Value Design Showroom

THINKER CRAFT SDN BHD 

No 1, (2nd Floor), Lorong Haji Wan Ibrahim 1,
Pusat Perniagaan Abdul Rahman, Jalan Abdul Rahman
84000 Muar, Johor, Malaysia
Contact : +6017-615 0600
Email : enquiry@valuedesignfurniture.com

Privacy Policy

Effective Date: 01.08.2025

This Privacy Policy explains how Thinker Craft Sdn. Bhd. (“we”, “our”, “us”) collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website, making a purchase, or interacting with our services, you agree to the practices described here.

1. Information We Collect

We may collect the following personal data when you use our website or services:

  • Name, contact number, email, and delivery address;
  • Payment details (processed securely through iPay88 – we do not store card numbers);
  • Order information and delivery records;
  • Account or login details if you register on our site;
  • Technical information such as IP address, device details, and browsing behaviour (via cookies).

 

2. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your furniture orders;
  • To enable secure payments via iPay88;
  • To manage order fulfilment through our partners (e.g., Big Seller, J&T Cargo for delivery tracking);
  • To provide customer service and warranty support;
  • To improve our website and shopping experience;
  • To send you updates, promotions, or newsletters (only if you consent)

2A. Legal Basis for Processing

While our data practices follow the Personal Data Protection Act (PDPA) of Malaysia, we also align with international standards. We process your personal data based on:

  • Consent – e.g., when you agree to receive marketing materials;
  • Contractual Necessity – to fulfil your purchase and deliver your order;
  • Legal Obligation – where disclosure is required under Malaysian law;
  • Legitimate Interest – to improve our services, enhance customer support, and ensure website security (with safeguards in place)

 

3. Sharing of Data

We may share your data with:

  • Payment provider (iPay88) for secure payment processing;
  • Fulfilment partners (Big Seller, J&T Cargo) to deliver and track your orders;
  • Shopify platform services that host our website;
  • Government or regulatory bodies when required by law.

We do not sell or rent your personal data to third parties.

 

4. Data Retention & Security

  • Your data will only be kept as long as needed for the purposes above or as required by law.
  • We apply technical and organisational measures to keep your data safe from loss, misuse, or unauthorized access.

 

5. Your Rights under PDPA

You have the right to:

  • Access, update, or correct your personal data;
  • Withdraw consent for marketing communications;
  • Request deletion of personal data (subject to legal/contractual requirements).

To exercise your rights, please contact us:
📧 Email: enquiry@valuedesignfurniture.com / marketing@valuedesignfurniture.com
đź“ž Phone: +6017-615 0600

 

Cookie Policy

Effective Date: 01.08.2025

Our website uses cookies to improve your browsing experience.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve our services.

 

2. Types of Cookies We Use

  • Essential Cookies – Required for basic site functions (shopping cart, checkout, login).
  • Performance Cookies – Help us understand how visitors use our site (analytics).
  • Functional Cookies – Store your settings such as language and region.
  • Marketing Cookies – May be used to show relevant promotions or ads.

 

3. Third-Party Cookies

Some cookies are set by trusted third parties such as:

  • Shopify (website platform and analytics),
  • iPay88 (payment security),
  • Big Seller & J&T Cargo (order fulfilment and tracking)

 

4. Managing Cookies

You can control or disable cookies in your browser settings. Please note that some site features may not function properly if cookies are turned off.

 

5. Updates to Cookie Policy

We may update this Cookie Policy when required. Any changes will be published on this page with a new “Effective Date.”

Return & Refund

We value your trust and strive to provide high-quality furniture and a transparent shopping experience. This Return & Refund Policy applies to all purchases made through our website and is prepared in accordance with Malaysian consumer protection laws.

1. Order Cancellation

  • Once an order has been placed and collected by J&T Cargo, cancellation is not free of charge. A penalty of 30% of the order value OR the two-way shipping fee (whichever is higher) will be deducted from the refund.
  • No free cancellation is allowed under any circumstances.
  • If you are unable to receive the order after purchase, you must notify us immediately. We will hold your product(s) for up to 180 days at no extra cost, provided shipment is arranged within this period.

 

2. Customer Refusal of Delivery

  • We do not accept “no-reason” rejection or refusal of delivery.
  • Any refusal to accept delivery will be treated as an order cancellation and will be subject to the same penalty (30% of the order value or the two-way shipping fee, whichever is higher).

 

3. Return & Warranty Claims

  • If you discover damaged or missing parts upon unboxing, you must notify us within 7 days of delivery, providing clear photos and/or videos.
  • Replacement parts will be sent to you free of charge.
  • Our customer service team will advise if the full product needs to be returned. If so, we will cover the return shipping cost.
  • Damage caused by improper installation or failure to follow the instruction manual is not covered under the 1-year manufacturer warranty.
  • Special cases will be reviewed by our customer service and management team. Any additional charges will be determined and communicated clearly to the customer.
  • Multiple part claims within the 1-year warranty are allowed if proven to be manufacturing defects. We maintain strict quality control, and such claims are rare.

 

4. Exchanges

  • We do not offer product exchanges.
  • If a customer insists on an exchange, the customer must bear both the original shipping cost and the return shipping cost for the first item.

 

5. Refund Processing

  • Approved refunds will be processed within 14 working days.
  • All refunds follow the respective payment gateway’s refund policies and timelines. For example, refunds made via Maybank credit card will follow Maybank’s refund process.
  • Refunds will always be credited back to the original payment method used at checkout.

 

6. Legal Compliance Notice

In compliance with the Consumer Protection Act 1999 (Malaysia), please note that we do not provide unconditional returns or refunds.
  • Returns are only applicable in cases where the product has damaged or defective parts. In such cases, we will arrange for replacement parts to be delivered free of charge. Depending on the situation, our customer service team may advise whether the defective item or part needs to be returned. In most cases, once the replacement part has been delivered and successfully assembled, the case is considered resolved.
  • We do not accept unconditional refunds. Refunds are only available under specific circumstances (e.g., order cancellation before delivery is complete) and are subject to the applicable penalty (30% of order value or shipping costs, whichever is higher) as stated in this policy.
This approach ensures compliance with Malaysian law, which requires all products sold to be of “reasonable quality”, while also protecting both the customer’s rights and the company’s operational fairness.

 

7. Contact Us

For conditional returns, conditional refunds, or after sale support, please contact:

WhatsApp: +6 017-6150 600

Warranty Policy

Product Warranty Policy

At Value Design, we take pride in the quality of our furniture. All our products are covered by a limited warranty against manufacturing defects, so you can shop with confidence.


1. Warranty Coverage

Our warranty covers selected products against manufacturing defects in materials or workmanship, under normal residential use.


2. What’s Covered

  • Cracks, splits, or structural failure under normal use
  • Broken hardware or mechanical parts (e.g., hinges, drawer runners, recliner systems)
  • Defects in stitching, foam, or finishing caused by manufacturing faults


3. What’s Not Covered

This warranty does not cover:
  • Damage due to misuse, abuse, or negligence
  • Normal wear and tear (e.g., scratches, fading, discoloration, pilling)
  • Improper assembly or modification (not following assembly manual)
  • Exposure to water, humidity, sunlight, or extreme conditions
  • Accidental damage (e.g., spills, stains, moving damage)
  • Commercial or rental use (unless stated otherwise)

 


4. How to Make a Claim

To activate your warranty and submit a claim:
  1. Contact us on WhatsApp: +6017-615 0600
  2. Provide:
    1. Your order number
    2. Clear photos/videos of the issue
    3. Short description of the problem
  3. Our team will review your claim within 3–5 business days.

 

5. Remedies

If your claim is approved, we will (at our discretion):
  • Send a replacement part or component (FOC)
  • Replace the full product (if necessary and available)
  • Offer store credit

 


6. Conditions & Limitations

  • Warranty claims are handled case by case.
  • Replacement is usually limited to the affected part. Once the new part is received and installed, the case will be considered closed.
  • We do not accept unconditional returns or refunds under warranty.
  • Warranty applies to residential use only unless stated otherwise.

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