01
Product & Order Enquiries
Need help with product details, dimensions, availability or an existing order? Chat directly with our team for assistance.
Chat With UsContact & Support
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to help.
Whether you're choosing the right furniture, tracking an order, or need after-sales support, we're here to make it easy.
How Can We Help?
Tell us what you need help with.
Whether you're still deciding on the right furniture or already have an order with us, choose the type of support you need and we'll guide you to the right place.
02
Delivery Support
Questions about delivery coverage, estimated timing or an existing delivery? Send us your order details and we'll help check it for you.
Get Delivery Help03
After-Sales & Warranty
Need support for a damaged or missing part, product issue or warranty claim? Review our warranty coverage and claim process before getting in touch.
View Warranty SupportWarranty & Claims
Furniture support, even after it arrives.
Every Value Design product is backed by a 1-year limited manufacturer warranty against eligible manufacturing defects under normal residential use.
Need to make a warranty claim?
To help us review your claim efficiently, please prepare:
- 01 Your order number
- 02 Clear photos or videos showing the issue
- 03 A short description of the problem
Our team will normally review the information provided within 3–5 business days.
Start a Warranty Claim01 Warranty Coverage
Value Design products are covered by a 1-year limited manufacturer warranty against eligible manufacturing defects in materials or workmanship under normal residential use.
02 What's Covered
Eligible manufacturing defects may include:
- Cracks, splits or structural failure caused by a manufacturing defect under normal use.
- Defective hardware or mechanical components, such as hinges or drawer runners.
- Manufacturing faults affecting stitching, foam or finishing.
- Other eligible defects in materials or workmanship confirmed by our support team.
03 What's Not Covered
The warranty does not cover:
- Damage caused by misuse, abuse or negligence.
- Normal wear and tear, including scratches, fading, discolouration or pilling.
- Improper assembly, modification or failure to follow the supplied assembly instructions.
- Damage caused by water, excessive humidity, direct sunlight or extreme environmental conditions.
- Accidental damage, including spills, stains or damage caused while moving the furniture.
- Commercial or rental use unless expressly stated otherwise for the product.
04 How to Make a Claim
- Contact Value Design on WhatsApp at +60 17-615 0600 .
- Provide your order number, clear photos or videos showing the issue, and a short description of the problem.
- Our team will normally review the information provided within 3–5 business days.
05 Available Remedies
If a warranty claim is approved, Value Design will determine the appropriate remedy based on the nature of the issue and product availability.
This may include:
- A replacement part or component at no additional charge.
- Full product replacement where necessary and subject to availability.
- Store credit where appropriate.
06 Conditions & Limitations
Warranty claims are assessed on a case-by-case basis.
Where an issue affects an individual component, support will generally be limited to the affected part. Once the approved replacement has been received and the reported issue has been resolved, the warranty case will be considered completed.
Warranty coverage does not automatically entitle an order to a full return or refund. The appropriate remedy will depend on the nature of the approved claim.
This warranty applies to normal residential use unless otherwise stated for the individual product.
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Still need a hand?
Reach out to our team and we'll help point you in the right direction. If you're contacting us about an existing order or warranty claim, having your order number ready will help us assist you faster.
Recommended for product questions, orders, delivery, after-sales support and warranty claims.
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Browse the full Value Design collection through our official website for direct online pricing, complete product information and support directly from our team.
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