Terms of service

Effective Date: August 2026

Welcome to Thinker Craft Sdn. Bhd., operating as Value Design Furniture (“we”, “us”, or “our”).

These Terms of Service apply when you visit our website or place an order with us. By completing a purchase, you enter into a sales agreement with us and agree to the terms below.

Please read these Terms carefully before placing your order.

1. Sales Agreement and Applicable Law

  1. These Terms form the sales agreement between you (the “Customer”) and Thinker Craft Sdn. Bhd.
  2. All purchases are governed by Malaysian law, including the Consumer Protection Act 1999.
  3. We aim to ensure that the product descriptions, dimensions, colours, prices, and other information displayed on our website are clear and accurate.
  4. Nothing in these Terms limits any rights available to you under applicable Malaysian consumer protection laws.

2. Placing an Order

Before placing an order, customers are responsible for checking and confirming:

  1. Product details and specifications;
  2. Product measurements;
  3. Colour and size options;
  4. Delivery address and contact information;
  5. Access points such as doors, lifts, staircases, and corridors, where relevant.

Once payment has been completed, your order is considered confirmed.

If incorrect information is provided, including an incorrect delivery address, contact number, product selection, or payment details, any cancellation or new order arrangement will be handled according to our Refund Policy.

3. Delivery Time

Delivery is available for ready-stock orders within West Malaysia only. Delivery to East Malaysia is currently unavailable.

Once payment is confirmed:

  1. Ready-stock orders are expected to be delivered within 5–6 working days;
  2. During peak periods—including public holidays, double-date sales, payday sales, and festive seasons—delivery may take up to 14 working days;
  3. Delivery times are estimates and may be affected by courier operations or other circumstances beyond our reasonable control.

Delivery times may change according to current courier conditions. Customers are advised to contact our Customer Service team before ordering to confirm the latest estimated delivery timeline.

4. Delivery Arrangements

  1. Orders are delivered by SkyNet Express.
  2. SkyNet Express may contact you before or during delivery.
  3. Customers must provide an accurate delivery address and reachable contact number.
  4. Please ensure that someone is available to receive the order during the expected delivery period.
  5. Delivery arrangements and handling procedures are subject to SkyNet Express’s current delivery operations.
  6. If you experience a delivery delay or unsuccessful delivery attempt, please contact our Customer Service team for assistance.

5. Assembly

  1. Our furniture is supplied for self-assembly unless otherwise stated on the product page.
  2. Electronic assembly manuals and assembly videos may be provided to assist customers.
  3. On-site installation service is currently not available.

Customers should follow the assembly instructions carefully. Damage caused by incorrect assembly or failure to follow the provided instructions may not be covered by the manufacturer warranty.

6. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or has missing parts, please notify us within 7 days of receiving the order.

Please provide:

  1. Your order number;
  2. Clear photographs of the product and packaging;
  3. A clear video showing the damaged, incorrect, or missing part, where applicable.

Send the required information through WhatsApp at +6017-615 0600.

Our Customer Service team will review each case and advise on the appropriate solution. Please refer to our Warranty Policy and Refund Policy for further information.

7. Order Tracking

  1. A tracking number will be provided through email, WhatsApp, or the relevant order platform once your order has been shipped.
  2. Customers may use the tracking number to check the latest delivery progress through the SkyNet Express tracking service.
  3. If tracking information is unavailable or has not been updated, please contact our Customer Service team for assistance.

8. Address Changes and Customer Responsibilities

To request a delivery address change, please contact us before the order is dispatched.

Once an order has been handed over to SkyNet Express:

  1. An address change may no longer be possible;
  2. Any approved address change may cause a delivery delay;
  3. Cancellation or order changes will be handled according to our Refund Policy, including the applicable cancellation conditions.

Customers are responsible for checking all order and delivery information before completing checkout.

We do not accept unconditional returns or refunds. However, this does not affect your rights regarding products that are damaged, defective, incorrect, or otherwise protected under Malaysian consumer law.

9. Acceptance of These Terms

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms of Service.

These Terms should be read together with our:

  1. Shipping Policy;
  2. Refund Policy;
  3. Privacy Policy;
  4. Warranty Policy.

If you have any questions before ordering, please contact our Customer Service team:

WhatsApp: +6017-615 0600
Customer Service Hours: 8:00 AM–6:00 PM