Shipping policy

Effective Date: August 2026

This Shipping Policy applies to orders placed through the Value Design Furniture website and should be read together with our Terms of Service, Refund Policy, and Warranty Policy.

By placing an order, you confirm that you have read and agreed to the delivery terms below.

1. Delivery Coverage

We currently deliver ready-stock orders within West Malaysia only.

Delivery to East Malaysia is not available at this time.

2. Estimated Delivery Time

Once payment is confirmed:

  1. Ready-stock orders are expected to be delivered within 5–6 working days;
  2. The 5–6 working day estimate includes the time required to process and prepare the order for delivery;
  3. During peak periods—including public holidays, double-date sales, payday sales, and festive seasons—delivery may take up to 14 working days;
  4. Delivery times are estimates and may be affected by courier operations or other circumstances beyond our reasonable control.

Courier conditions and delivery times may change. Customers are advised to contact our Customer Service team before placing an order to confirm the latest estimated delivery timeline.

3. Delivery Partner and Tracking

Orders are delivered by SkyNet Express.

Once your order has been shipped:

  1. A tracking number will be provided through email, WhatsApp, or the relevant order platform;
  2. You may use the tracking number to check the latest delivery progress through the SkyNet Express tracking service;
  3. Tracking information may not update immediately after the parcel has been collected;
  4. If the tracking information is unavailable or has not been updated, please contact our Customer Service team for assistance.

4. Receiving Your Order

Customers are responsible for providing:

  1. A complete and accurate delivery address;
  2. A reachable contact number;
  3. Any relevant delivery instructions before the order is dispatched.

SkyNet Express may contact you before or during delivery. Please ensure that someone is available to receive the order during the expected delivery period.

Delivery handling and placement are subject to SkyNet Express’s current operating procedures. If your location has specific access requirements involving lifts, staircases, gated entrances, or building management, please contact our Customer Service team before ordering.

5. Order and Address Confirmation

Before placing an order, customers should confirm:

  1. Product details and specifications;
  2. Product dimensions;
  3. Colour and size options;
  4. Delivery address and contact information;
  5. Doorways, lifts, staircases, corridors, and other access points, where relevant.

Once payment has been completed, the order is considered confirmed.

To request a delivery address change, please contact us before the order is dispatched. Once an order has been handed over to SkyNet Express, an address change may no longer be possible and may cause a delivery delay.

Incorrect information provided during checkout may also result in a delay or unsuccessful delivery.

6. Assembly

Our furniture is supplied for self-assembly unless otherwise stated on the product page.

  1. Electronic assembly manuals and assembly videos may be provided;
  2. On-site installation service is currently not available;
  3. Customers should follow the provided assembly instructions carefully.

Damage caused by incorrect assembly or failure to follow the provided instructions may not be covered by the manufacturer warranty.

7. Damaged, Incorrect, or Missing Items

Please inspect your order after receiving it.

If your order arrives damaged, contains an incorrect item, or has missing parts, notify us within 7 days of receiving the order.

Please provide:

  1. Your order number;
  2. Clear photographs of the product and packaging;
  3. A clear video showing the damaged, incorrect, or missing part, where applicable.

Send the required information through WhatsApp at +6017-615 0600.

Our Customer Service team will review each case and advise on the appropriate solution. Please refer to our Warranty Policy and Refund Policy for further details.

8. Cancellations and Delivery Refusal

Order cancellations and changes are subject to our Refund Policy.

Once an order has been collected by SkyNet Express, cancellation is subject to a deduction of:

  1. 30% of the total order value; or
  2. The two-way shipping cost,

whichever is higher.

Refusing to accept an order without a valid product-related reason may be treated as an order cancellation and will be subject to the same cancellation terms.

We do not accept unconditional returns or refunds. This does not affect your rights regarding products that are damaged, defective, incorrect, or otherwise protected under Malaysian consumer law.

9. Customer Responsibilities

Customers are responsible for:

  1. Reviewing all product and order information before checkout;
  2. Providing accurate contact and delivery information;
  3. Ensuring that the product can pass through the intended access points;
  4. Being available or arranging for someone to receive the order;
  5. Following the provided assembly instructions;
  6. Reporting damaged, incorrect, or missing items within the stated period.

By placing an order, you acknowledge and agree to this Shipping Policy.

For delivery assistance or to confirm the latest estimated delivery time, please contact:

WhatsApp: +6017-615 0600
Customer Service Hours: 8:00 AM–6:00 PM