Privacy policy

1. Information We Collect

• Name, contact number, email, and delivery address;
• Payment details (processed securely through iPay88 – we do not store card numbers);
• Order information and delivery records;
• Account or login details if you register on our site;
• Technical information such as IP address, device details, and browsing behaviour (via cookies).

1. How We Use Your Data

• To process and deliver your furniture orders;
• To enable secure payments via iPay88;
• To manage order fulfilment through our partners (e.g., Big Seller, J&T Cargo for delivery tracking);
• To provide customer service and warranty support;
• To improve our website and shopping experience;
• To send you updates, promotions, or newsletters (only if you consent)

2A. Legal Basis for Processing

• Consent – e.g., when you agree to receive marketing materials;
• Contractual Necessity – to fulfil your purchase and deliver your order;
• Legal Obligation – where disclosure is required under Malaysian law;
• Legitimate Interest – to improve our services, enhance customer support, and ensure website security (with safeguards in place)

1. Sharing of Data

• Payment provider (iPay88) for secure payment processing;
• Fulfilment partners (Big Seller, J&T Cargo) to deliver and track your orders;
• Shopify platform services that host our website;
• Government or regulatory bodies when required by law.

1. Data Retention & Security

• Your data will only be kept as long as needed for the purposes above or as required by law.
• We apply technical and organisational measures to keep your data safe from loss, misuse, or unauthorized access.

1. Your Rights under PDPA

• Access, update, or correct your personal data;
• Withdraw consent for marketing communications;
• Request deletion of personal data (subject to legal/contractual requirements).