Privacy policy

Effective Date: August 2026This Privacy Policy explains how Thinker Craft Sdn. Bhd., operating as Value Design Furniture (“we”, “our”, or “us”), collects, uses, shares, stores, and protects your personal data when you visit our website, place an order, or communicate with us.We handle your personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or services:
  1. Contact and delivery information, including your name, phone number, email address, billing address, and delivery address;
  2. Payment information processed securely through iPay88. We do not store your complete card details;
  3. Order information, including the products purchased, transaction details, delivery records, returns, and warranty claims;
  4. Account information, such as your login details, if you create an account on our website;
  5. Technical information, including your IP address, device type, browser information, and website activity collected through cookies or similar technologies.

2. How We Use Your Information

We may use your personal data to:
  1. Process and deliver your orders;
  2. Process payments securely through iPay88;
  3. Manage order fulfilment and delivery through our service partners, including Big Seller and SkyNet Express;
  4. Provide order updates and delivery tracking;
  5. Respond to customer service, return, refund, and warranty enquiries;
  6. Maintain and improve our website, products, and shopping experience;
  7. Protect our website and prevent fraudulent or unauthorized activity;
  8. Send promotions, newsletters, or marketing updates when you have provided your consent.
You may withdraw your consent to receive marketing communications at any time.

3. Basis for Processing Your Information

In accordance with Malaysia’s PDPA and applicable international data protection standards, we may process your personal data based on:
  1. Consent – when you agree to receive marketing communications or provide information voluntarily;
  2. Contractual necessity – when the information is required to process your payment, fulfil your order, or arrange delivery;
  3. Legal obligations – when we are required to retain or disclose information under Malaysian law;
  4. Legitimate interests – when necessary to improve our services, provide customer support, protect our website, or prevent fraud, with appropriate safeguards in place.

4. How We Share Your Information

We may share relevant personal data with trusted service providers when necessary to complete your transaction or provide our services, including:
  1. iPay88, for payment processing;
  2. Big Seller and SkyNet Express, for order fulfilment, delivery, and tracking;
  3. Shopify, which provides and hosts our e-commerce website;
  4. Government authorities, regulators, or law enforcement agencies when required by law.
We only share information that is reasonably necessary for the relevant service.We do not sell or rent your personal data to third parties.

5. Data Retention and Security

We retain your personal data only for as long as necessary to:
  1. Complete the purposes described in this Privacy Policy;
  2. Provide customer service and warranty support;
  3. Maintain business and transaction records;
  4. Meet applicable legal, accounting, or regulatory requirements.
We use reasonable technical and organisational safeguards to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure.However, no online transmission or storage system can be guaranteed to be completely secure.

6. Your Rights

Subject to the Personal Data Protection Act 2010 and other applicable requirements, you may request to:
  1. Access the personal data we hold about you;
  2. Correct or update inaccurate personal data;
  3. Withdraw your consent to receive marketing communications;
  4. Request the deletion of your personal data, where legally permitted.
Certain information may need to be retained to fulfil an order, provide warranty support, resolve a dispute, or comply with legal and regulatory requirements.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your personal data rights, please contact us:Email: enquiry@valuedesignfurniture.com
Alternative Email: marketing@valuedesignfurniture.com
WhatsApp: +6017-615 0600
Customer Service Hours: 8:00 AM–6:00 PM