ASSEMBLY SUPPORT
Assembly Guides
Find your product below and follow the step-by-step assembly video.
Frequently Asked Questions
A few things you may want to know.
From sizing and delivery to warranty and after-sales support, here are answers to some of the questions customers commonly ask before placing an order.
Still unsure?
Send us the product you're interested in and our team can help with product details, sizing, delivery or your order.
Ask Us on WhatsApp01 How do I know if this product will fit my space?
Check the dimensions listed on the product page before ordering and measure the intended space carefully. We also recommend checking doorways, lifts, staircases and other access points where relevant.
02 Do you deliver across Malaysia?
We currently deliver to supported locations across West Malaysia. Estimated delivery takes 5–6 working days, depending on the product and destination. Please contact our Customer Service team to confirm the latest delivery timeline before placing your order.
03 Does this product require assembly?
Assembly requirements vary by product. Please refer to the assembly information on the individual product page for the most accurate details about the item you're purchasing.
04 What if an item or part arrives damaged or missing?
Contact our support team with your order number together with clear photos or videos of the issue. For eligible cases, our team can assist with replacement parts or the appropriate after-sales support.
05 Is there a warranty?
Yes. Value Design products are covered by a 1-year manufacturer warranty, subject to the applicable warranty terms and conditions. Keep your order information available in case you need support.
06 Do you have a physical showroom?
Value Design currently operates as an online-first furniture store and does not have a retail showroom. You can browse our full furniture collection, view product information and place your order directly through our official website.